FAQs

Tickets are typically available to purchase beginning four to six weeks prior to an event – however, each event is unique and may vary from one show to another. The best way to receive advance notice of upcoming events, on sale information, and special promotions is to sign up for our eNewsletter and receive e-mail notices of upcoming shows. You may also check out our Upcoming Events.

Tickets are required for children 2 years and older. Some shows deal with mature themes and may not be appropriate for all children. For information on whether a particular show is suitable for your child, please see if there are Age Appropriate details listed by each show on this website or email info@mtow.org. Our policy is to inform audiences of age recommendations, but to let parents, guardians, and teachers make decisions that they feel is most appropriate for youth and teens in their care.

Wheelchair accessible tickets can be purchased online, by calling (509) 663-ARTS, or visiting the box office in person.

If you lose or forget your tickets, please visit the box office during regular or show box office hours to have them re-issued.  ID is required.

Our lobby typically opens 60 minutes prior to showtime, and the doors to the theatre generally open about thirty minutes prior to curtain. If you have purchased your tickets we suggest arriving early to relax, enjoy refreshments, pick-up Will Call tickets, and read your program. If you have not purchased your ticket we suggest arriving up to 60 minutes prior to showtime to ensure you have a ticket and do not have to wait in line.

In most cases, yes! If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office up to 60 minutes before showtime. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you purchase tickets early.

Latecomers are seated at the discretion of the management, and Will Call tickets not claimed at the event starting time can be claimed at the box office or concessions bar.

Not all events have an intermission. Intermissions are typically 15 to 20 minutes.

If you experience any discomfort during a performance, an usher will be happy to assist you.

The length of performances differs dramatically.  Please note that the times given to us are an estimate provided by the production, based upon the best information available in advance of the performance and is subject to change.

For many patrons, attending a show is a special occasion, but formal wear is not required. Attire generally varies from business casual to cocktail dresses and suits. Above all, we want you to feel comfortable.

The use of cameras, cell phone cameras, and audio recording equipment at productions is generally prohibited.

Please turn off cell phones, and watch alarms completely before the performance begins. Text messaging during performances is distracting and inappropriate. Ushers enforce this policy.

Yes! Drinks and snacks purchased at the theater may be enjoyed in our lobby and auditorium, and patrons may pre-order food and drinks for intermission to avoid lines!

Only service animals are allowed in the lobbies and auditorium.